Refund Policy

By purchasing a plan on getstreamviews.com, you accept this Refund Policy. If you have questions, contact us at billing@getstreamviews.com or use our Contact page.

GetStreamViews plans are digital services. Viewer delivery typically begins after you go live when autostart is enabled — usually within about 2 minutes of Twitch or Kick detecting your stream. Refund eligibility depends on whether the Service performed as described and whether delivery had already started, as set out below.

If a paid plan never started or viewer delivery did not begin when it should have, and we cannot complete delivery after you contact us, you are entitled to a full refund of the affected plan amount or a free re-delivery — at your choice.

A refund may be issued when:

• the plan never started or was never delivered,
• the Service was unavailable after payment and we could not restore it within a reasonable time,
• you were charged twice due to a technical error,
• the delivered service materially did not match what you purchased and we cannot correct it (for example, wrong viewer tier or a broken paid feature we cannot fix promptly).

No refund is provided when:

• the plan was delivered successfully and as described,
• you connected the wrong channel or your stream was offline/private during the paid period,
• your account was suspended or terminated for violating our Terms or Acceptable Use Policy,
• you change your mind after a Day or Week plan has already been delivered,
• consequences imposed by Twitch, Kick, or any other third-party platform on your account — see Section 6 of our Terms of Service,
• promotional, discounted, or free-trial periods beyond the amount actually paid.

Day and Week plans are one-time, prepaid access periods. Once viewer delivery has started, the purchase is generally final except where the Service failed to deliver as described (Section 3). If you contact us immediately after an accidental duplicate purchase before delivery starts, we will cancel the duplicate and issue a full refund.

Month plans grant prepaid access for approximately 30 days. Unless you have a legacy auto-billed subscription from a previous payment provider, Month plans do not automatically renew. We do not provide prorated refunds for unused time in an active Month plan unless one of the conditions in Section 4 applies.

Email billing@getstreamviews.com with:

• the email address on your GetStreamViews account,
• the plan type (Day, Week, or Month) and approximate purchase date,
• whether you paid by card or crypto,
• a brief description of the issue.

We typically respond within 1–2 business days.

Card payments. Approved card refunds are issued back to your original payment method via Checkout.com. Processing times depend on your card issuer and can take 5–10 business days to appear on your statement after we approve the refund.

Crypto payments. Crypto payments are processed through Cryptomus. Approved crypto refunds are handled as quickly as possible; final settlement time depends on the blockchain network and Cryptomus processing. We do not store wallet private keys and cannot reverse an on-chain transaction without your cooperation and a valid refund wallet address where required.

We review refund requests within 1–5 business days. Once approved, card refunds are initiated promptly; crypto refunds may take additional time depending on network confirmation. We will email you when a refund has been approved and submitted.

If you believe you were charged in error, please contact us first at billing@getstreamviews.com so we can resolve it quickly. Filing a chargeback with your bank without contacting us first can delay resolution and may result in suspension of your account while the dispute is investigated.

We may update this Refund Policy from time to time; the "Last updated" date above reflects the most recent revision. The policy in effect at the time of your purchase applies to that purchase.

Payment and contract details: Terms of Service. How we handle payment data: Privacy Policy. Support: Contact page.