Support
Contact & Support
Our team helps with plan purchases, card payments via Checkout.com, crypto payments via Cryptomus, viewer delivery, and dashboard questions.
General support
Questions about your account, channels, autostart, or viewer delivery.
support@getstreamviews.comBilling & refunds
Invoices, payment confirmations, refund requests, and duplicate charges.
billing@getstreamviews.comResponse time
We usually reply within a few hours on business days. Most delivery or billing issues are resolved the same day.
Before you email us
- Include the email address on your GetStreamViews account.
- For billing issues, include your plan type (Day, Week, or Month) and approximate purchase date.
- Make sure your Twitch or Kick channel is connected and set to public while delivery is active.
- Refund eligibility is described in our Refund Policy.